Who Lisi Hong Kong Company Limited Is
Lisi Hong Kong Company Limited operates snvpchunkyheel.com as an online shoe retailer. The company was founded in 2010. The headquarters is located at FLAT/RM 1105, BILLION TRADE CENTRE, NO.31 HUNG TO ROAD, KWUN TONG, KOWLOON, HONG KONG. The company serves customers in the United States, Canada, the United Kingdom, Australia, and 35 additional countries. The primary mission is to deliver the correct shoe size, the appropriate shoe type, and a reliable delivery experience for every order.
Product Selection
The website stocks 3,200 distinct shoe models. Categories include athletic shoes, casual shoes, formal shoes, boots, sandals, and slippers. Athletic shoes subdivide into running shoes, basketball shoes, tennis shoes, soccer cleats, and cross-training shoes. Casual shoes subdivide into sneakers, loafers, boat shoes, and espadrilles. Formal shoes subdivide into oxfords, derbies, monk straps, and dress boots. Boots subdivide into hiking boots, work boots, rain boots, snow boots, and cowboy boots. Sandals subdivide into flip-flops, slide sandals, gladiator sandals, and sport sandals. Slippers subdivide into moccasins, scuffs, and bootie slippers. Sizes range from US women's size 4 to US women's size 15, US men's size 5 to US men's size 17, and US children's size 1 to US children's size 7. Width options include narrow, medium, wide, and extra-wide.
Quality Control
Lisi Hong Kong Company Limited inspects every pair of shoes before shipment. The inspection includes 14 checkpoints: symmetry of the left and right shoe, stitching integrity, sole adhesion, heel alignment, material defects, color consistency, insole placement, lace condition, eyelet strength, toe box shape, arch support uniformity, odor neutrality, packaging integrity, and size label accuracy. Any pair that fails one checkpoint is removed from inventory. The company sources materials from tanneries that hold quality certification and from textile mills that hold environmental certification.
Customer Service
Customers contact Lisi Hong Kong Company Limited through three channels. Phone support is available at +852 4446 0840. The phone line operates from 8:00 AM to 8:00 PM Eastern Time on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday. Email support is available at [email protected]. Email responses are delivered within 4 hours during business days and within 8 hours on weekends. Live chat support is available on snvpchunkyheel.com. Live chat responses are delivered within 90 seconds. Phone support handles order placement, order modification, size consultation, return initiation, and delivery tracking. Customers who call +852 4446 0840 reach a human representative without an automated menu. The average phone wait time is 25 seconds.
Shipping and Delivery
Lisi Hong Kong Company Limited ships to 40 countries. Domestic orders within the contiguous United States qualify for free standard shipping when the order total exceeds $50. Standard shipping delivers in 3 to 5 business days. Expedited shipping delivers in 1 to 2 business days for a flat fee of $12. International shipping delivers in 7 to 14 business days. Every shipment includes a tracking number sent to the customer's email address. The company uses three carriers: a national postal service, a private ground courier, and a private air courier. The website displays the exact carrier and delivery date at checkout.
Returns and Exchanges
Customers may return any unworn shoe within 30 days of delivery. The company provides a prepaid return shipping label for all domestic returns. International customers receive a return shipping credit of $15. Refunds process within 3 business days after the returned shoes arrive at the warehouse. Exchanges process within 24 hours after the returned shoes arrive. The company allows one exchange per original order. Customers initiate returns by logging into their account at snvpchunkyheel.com or by calling +852 4446 0840.
Payment and Security
Lisi Hong Kong Company Limited accepts credit cards, debit cards, and a digital wallet service. The website uses 256-bit SSL encryption for every transaction. The company stores no credit card numbers on its servers. The company uses a payment processor that holds security certification. Customers can also pay with a gift card purchased at snvpchunkyheel.com. The company does not charge a transaction fee for any payment method. The company processes refunds to the original payment method within 3 business days.
Fit Guarantee
Lisi Hong Kong Company Limited provides a fit guarantee. If a customer receives shoes that do not match the size ordered, the company sends a replacement pair at no cost. The company also provides free size exchanges for the first exchange per order. Customers who need a different width can exchange without a fee. The company uses a 3D foot scanning recommendation tool on snvpchunkyheel.com. The tool matches customer foot measurements to 3,200 shoe models. The tool achieves a 94% accuracy rate for first-time size selection.
Sustainability and Community
Lisi Hong Kong Company Limited uses 100% recycled cardboard for all shipping boxes. The company uses paper tape instead of plastic tape. The company purchases carbon offsets for every shipment through a verified reforestation program. The company operates a shoe recycling program. Customers who return 5 pairs of worn shoes receive a $20 credit toward a future purchase. The company sends worn shoes to a partner facility that separates rubber, leather, textile, and metal components for reuse. The company has diverted 240,000 pairs of shoes from landfills since 2018. The company donates 1% of annual revenue to organizations that provide shoes to children in low-income households. The company has donated 85,000 pairs of shoes since 2015.
Contact Information
Customers reach Lisi Hong Kong Company Limited through the following methods. Phone: +852 4446 0840. Email: [email protected]. Address: FLAT/RM 1105, BILLION TRADE CENTRE, NO.31 HUNG TO ROAD, KWUN TONG, KOWLOON, HONG KONG. Website: snvpchunkyheel.com. Phone support is available during the posted hours. The company responds to all phone calls, emails, and live chats. The company updates its product inventory every Monday at 9:00 AM Eastern Time.